1. What is the purpose of CNICA-ODR.COM? CNICA-ODR.COM is a web portal created to resolve arbitration disputes online in an economical and speedy manner while providing both parties with a full opportunity to present their case conveniently.
2. What disputes can be resolved through CNICA-ODR.COM? Disputes that are arbitrable under the Arbitration and Conciliation Act 1996, with specific reference to section 29B, can be resolved using CNICA-ODR.COM. This includes disputes arising from agreements where the parties have agreed to use this platform for resolution.
3. What options are available for resolving disputes on CNICA-ODR.COM? CNICA-ODR Rules offer two options: • Disputes where parties agreed to resolve their disputes through CNICA-ODR.COM. • Disputes where parties agreed to resolve their disputes through arbitration and have the necessary contact details for conducting arbitration on CNICA-ODR.COM.
4. What are the steps for New User registration on CNICA-ODR.COM? To register, click on “New User Register Here” and fill out the sign-up form. Verify your email and mobile number through OTP. Then, enter your login details to complete the new user registration process.
5. How does the process registering new claim work for claimant? Claimant can register a new claim by logging in and clicking “+New Claim” on the case management page. Fill in the registration form, upload the agreement with the arbitration clause, and submit the reference letter. After successful registration, the claim will appear on the case management page, and the claimant can file the claim statement and upload supporting documents.
6. What is the process for Respondent to activate his login ? Respondents can register by clicking “Activate” in the email received or using the OTP sent to their mobile number. Alternatively, they can log in if already registered.
7. What is the process for arbitrators to register and how to submit consent and disclosure statement? Arbitrators must register as new users and then log in to access the case management page. They can review listed cases and provide their consent and disclosure statement by clicking “Reply to Appointment.” Arbitrators can also pass interim orders, final orders, and awards by uploading the relevant documents.
8. What formats are accepted for document submissions? All documents must be in PDF, JPEG, or JPG format and should be within 100 MB in size.
9. Can a respondent participate if they haven’t registered previously? Yes, respondents who haven’t registered earlier can do so by following the instructions provided in the email received or through OTP verification on the login page.
10. Is the process transparent and secure? Yes, the CNICA-ODR.COM platform ensures transparency and security in resolving disputes by adhering to the applicable laws and CNICA-ODR Rules.
11. Is there a time limit for submitting documents and responses? The platform encourages parties to submit their documents and responses promptly, but specific time limits may depend on the individual case’s circumstances and which is mentioned in the Case docket page.
12. Are there any fees involved in using CNICA-ODR.COM? Yes, the platform may involve administrative fees and arbitrator’s fees, which parties are responsible for as per the applicable rules.
13. Can parties use legal representation during the process? Yes, parties have the option to use legal representation if they choose to do so during the arbitration process. The legal representative will have to use the login as provided for the parties.
14. How is the confidentiality of the information maintained? The CNICA-ODR.COM platform takes necessary measures to maintain the confidentiality of the information provided during the arbitration process, subject to the applicable laws and regulations.
15. Is there any technical support available during the process? Yes, the platform provides the step by step procedure and in case of any technical issues the same can be referred.